ANY QUESTIONS?

Step-by-Step Guide to Applying Discount Codes

1. Shop Your Favorite Products: Begin by browsing our extensive collection of products. Add your desired items to the shopping cart as you explore.

2. Proceed to Checkout: Once you're ready to finalize your purchase, navigate to the checkout page. This is where you'll have the opportunity to review your selected items and make any necessary adjustments.

3. Locate the Discount Code Field: On the payment page during checkout, you will find a designated field for entering discount codes. This is typically labeled clearly to ensure ease of use.

4. Enter Your Discount Code: Carefully type or paste your discount code into the provided field. Ensure there are no spaces or errors, as these can prevent the code from being applied successfully.

5. Apply The Discount: After entering the code, click the “Apply” button. This action will automatically adjust your order total to reflect the discount.

6. Verify the Discount: Before proceeding with payment, double-check that the discount has been applied correctly. The updated total should reflect the savings associated with your discount code.

7. Complete Your Purchase: With the discount applied, you can proceed to complete your transaction. Enter your payment details and any other required information to finalize your order.

Tips for a Smooth Checkout Experience

• Check Expiration Dates: Ensure your discount code is still valid. Expired codes will not be accepted.
• Review Terms and Conditions: Some discount codes may have specific terms, such as minimum purchase requirements or product exclusions.
• Contact Support if Needed: If you encounter any issues applying your discount code, don't hesitate to reach out to our customer support team for assistance.

Stay Informed with Feature: Your Guide to All Things Good

In today's fast-paced world, staying updated with the latest trends and exclusive releases is essential, especially for those who have a passion for fashion. At Feature, we understand the importance of keeping our community informed and engaged. That's why we've created multiple channels to ensure you never miss out on the latest happenings.

Subscribe to Our Newsletter

One of the most effective ways to stay in the loop with Feature is by subscribing to our newsletter. By doing so, you'll receive timely updates directly in your inbox, covering everything from new arrivals and exclusive releases to special promotions and events. Our newsletter is designed to keep you informed about all things Feature and, of course, All Things Good.

How to Subscribe

Subscribing is simple and takes just a few moments:

• Visit our website and look for the newsletter subscription option.
• Enter your email address.
• Start receiving the latest news and updates from Feature.

Connect with Us on Social Media

In addition to our newsletter, we actively share information through our social media channels. By following us on Instagram, Facebook, and Twitter, you'll gain access to a wealth of content, including behind-the-scenes looks, style inspiration, and real-time updates on special releases and collaborations.

Why Follow Us?

• Instagram: Discover the latest trends and exclusive content through visually engaging posts and stories.
• Facebook: Stay connected with our community and participate in discussions about upcoming releases and events.
• Twitter: Get quick updates and join the conversation with fellow sneaker enthusiasts.

Special Releases and Collaborations

For those who are particularly interested in special releases, we have a dedicated section on our website where you can find the latest collections. Click here to explore our current releases and secure your favorite pieces before they're gone.

Conclusion

At Feature, we are committed to providing our customers with the best possible experience. Whether it's through our newsletter, social media channels, or our website, we strive to keep you informed and engaged with all the exciting developments in the world of fashion. Subscribe today and follow us online to ensure you're always in the know about All Things Good.

Creating an Account: Enhance Your Shopping Experience

At Feature, we strive to provide our customers with the best possible shopping experience. While we welcome guest orders, creating an account with us offers several advantages that can make your visits more enjoyable and efficient.

Benefits of Having an Account

• Streamlined Checkout Process: With an account, your shipping information is securely stored, allowing for a quicker and more convenient checkout process. This means less time filling out forms and more time browsing our curated selection of products.
• Order History and Tracking: Registered users can easily access their order history, making it simple to reorder favorite items or track the status of current purchases. This feature provides peace of mind and helps you stay informed about your orders.
• Exclusive Updates and Promotions: Account holders receive priority notifications about:
  • Upcoming sales and promotions
  • New product releases
  • Limited edition items
  • Special events
• Personalized Experience: As we learn more about your preferences, we can provide tailored recommendations and a shopping experience that aligns with your unique style and interests.

How to Create an Account

1. Click on the avatar button at the top right of our website
2. Enter your email address and create a password
3. Fill in your personal details
4. Agree to the terms and conditions
5. Click "Create Account"

Privacy and Security

We take the privacy and security of our customers seriously. All personal information is protected using industry-standard encryption and security measures. Your data will never be shared with third parties without your explicit consent.

Conclusion

While guest checkout is always available, we encourage you to consider creating an account to unlock these benefits and enhance your shopping experience with us. Join our community of discerning customers and stay at the forefront of style and exclusivity.

Order Modification and Cancellation Policy

At Feature, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes changes to an order may be necessary. This article outlines our policies regarding order modifications and cancellations. Please read carefully to ensure a smooth process.

How to Modify Your Order

If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us as soon as possible. You can create a help ticket by clicking HERE. Our customer service team is dedicated to assisting you promptly.

Important Considerations:

• Timing is Crucial: Once an order has been picked and allocated, we cannot cancel or modify it. Therefore, it is essential to reach out to us immediately if changes are needed.
• Special Releases and Sales: Please note that we do not cancel or modify orders for special release products or during our big sales events. These orders are final and cannot be altered.

Cancellation Policy

While we aim to accommodate our customers' needs, there are certain circumstances under which we cannot cancel orders:

• Picked and Allocated Orders: Once an order has been picked and allocated, cancellation is no longer possible.
• Bot Services and Back Links: Orders made using “bot” type services and back links are subject to cancellation at our discretion. These orders are also subject to a $5 restocking fee and any credit card processing fees. No exceptions will be made.

Ensuring a Smooth Experience

To ensure a smooth shopping experience, we recommend double-checking all order details before finalizing your purchase. This includes verifying your shipping address, payment method, and the items in your cart.

Contact Us

If you have any questions or require assistance with your order, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Feature is nothing short of exceptional.

Thank you for choosing Feature for your shopping needs. We appreciate your understanding and cooperation with our policies.

Handling Delivery Issues

At Feature, we understand that receiving your order promptly and securely is crucial. However, we also recognize that delivery issues can occasionally arise. Our commitment to professionalism and respect extends to how we handle these situations, ensuring you receive the support you need.

Stolen Packages

If your order shows as delivered and includes a proof of delivery image within the tracking number, we are unfortunately unable to cover stolen packages. We recommend utilizing our Hub Box Delivery service. This option allows you to have your orders delivered to a secure location of your choosing for safe pickup, reducing the risk of theft.

Missing Proof of Delivery

In instances where your item is marked as delivered but lacks an accompanying proof of delivery image, please contact our customer service team. Our team is ready to assist you in resolving the issue, ensuring that you receive your package as expected. Please be patient during the claims process as these may take several weeks to complete.

Lost Packages

If your tracking information indicates that your package is lost and it has not been delivered, we urge you to reach out to our customer service team. We are committed to helping you track down your package or provide a suitable resolution. Please be patient during the claims process as these may take several weeks to complete.

Contacting Customer Service

For any delivery-related concerns, our customer service team is available to assist you. Please do not hesitate to reach out to us for support.

Conclusion

At Feature, we strive to provide a seamless shopping experience from start to finish. By offering solutions like Hub Box Delivery and maintaining a responsive customer service team, we aim to mitigate delivery issues and ensure your satisfaction. Thank you for choosing us for your shopping needs.

For more information or to explore our products, visit our store at feature.com.

Order Cancellation and Payment Solutions

At Feature, we prioritize the security and satisfaction of our customers. We understand that order cancellations can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Our goal is to ensure a seamless shopping experience while protecting both our customers and our company from potential fraudulent activities.

Why Was My Order Canceled?

Your order was canceled because our third-party payment approval system flagged your transaction as potentially fraudulent. This system is an essential part of our security measures, designed to safeguard both our business and our customers. It helps prevent unauthorized transactions and protects your financial information from being misused.

Understanding False Negatives

While our system is highly effective, there are instances where legitimate transactions are mistakenly flagged as fraudulent, known as false negatives. We apologize if your transaction was affected by this. Please rest assured that our intention is to ensure your safety and the integrity of your purchases.

How to Successfully Complete Your Purchase

If you are still interested in purchasing from us, we recommend the following alternative payment methods:

• PayPal: Many customers have successfully completed their purchases using PayPal. You do not need to have a PayPal account to use this option. Simply select the PayPal option at checkout and choose to proceed as a guest.
• Pay by 4 Platforms: Consider using a "pay by 4" platform, which allows you to split your purchase into four manageable payments. This option can provide additional flexibility and ease during the checkout process.

Next Steps

We encourage you to try these alternative payment methods to complete your purchase. Should you encounter any further issues, our customer service team is here to assist you. Please do not hesitate to reach out for support or if you have any questions regarding your order or payment options.

Thank you for your understanding and patience. We value your trust and are committed to providing you with a secure and enjoyable shopping experience.

For more information or to explore our latest offerings, please visit our online store.

Understanding Customs and Duties Fees for Your Orders

When shopping online, especially from international retailers, it's important to be aware of potential additional costs such as customs and duties fees. These charges can vary depending on your location and the regulations of your country. Below, we provide a comprehensive guide to help you understand these fees and how they might affect your purchase.

What Are Customs and Duties Fees?

Customs and duties fees are taxes imposed by a government on goods imported into a country. These fees are typically calculated based on the value of the items, their weight, and the country of origin. The purpose of these fees is to regulate cross-border trade and protect domestic industries.

Who Is Responsible for Paying These Fees?

As a customer, you are responsible for any customs and duties fees associated with your order. These costs are not controlled or influenced by the retailer and are determined by your local customs authorities. It is crucial to factor these potential expenses into your budget when making a purchase from an international store.

How Are These Fees Calculated?

The calculation of customs and duties fees can vary widely depending on several factors, including:

• The value of the goods: Higher value items may attract higher fees.
• The type of goods: Different categories of products may have different duty rates.
• The country of origin: Some countries have trade agreements that might reduce or eliminate duties on certain goods.

When Are These Fees Paid?

During the checkout process, any applicable customs and duties fees will be displayed to you upfront. This transparency ensures that you are fully aware of the total cost of your purchase, including any additional charges, before completing the transaction.

What If I Have Questions About These Fees?

If you have specific questions or concerns about customs and duties fees, it is advisable to contact your local customs office. They can provide detailed information regarding the regulations and fees applicable to your region, ensuring you have a clear understanding before making a purchase.

Conclusion

While customs and duties fees can add an extra layer of complexity to international shopping, being informed about these charges can help you make more confident purchasing decisions. Always consider these potential costs when shopping online, and don't hesitate to reach out to your local customs office for further clarification.

Shipping and Delivery Information

At Feature, we are committed to providing our customers with a seamless shopping experience, from the moment you place your order to the time it arrives at your doorstep. Understanding our shipping and delivery processes is key to ensuring that your expectations are met. Below, we provide detailed information on how we handle shipping and delivery for both domestic and international orders.

Domestic Shipping

All domestic orders are fulfilled using either UPS or USPS. Once your order has been processed and shipped, you will receive an email with tracking information. This allows you to monitor your package's journey and anticipate its arrival.

Free Shipping Options

For customers who opt for free shipping, please be aware that these orders are shipped using the most cost-effective method available. This option typically involves a slower delivery service compared to expedited shipping options. If you require your items sooner, we strongly recommend upgrading to a faster shipping service at checkout.

Special Destinations

For orders destined for an APO/FPO or P.O. Box, USPS is the designated carrier. This ensures that your package reaches these specific addresses without any complications.

International Shipping

Feature proudly serves customers worldwide, and international orders are shipped via UPS or USPS, depending on the most suitable option for your destination. Our team will select the carrier that best meets the needs of your location and delivery timeframe.

Tracking Your Order

As with domestic orders, international customers will receive tracking information via email once their package has been dispatched. This tracking capability provides peace of mind and allows you to follow your order's progress across borders.

Important Considerations

• Delivery Speed: If the speed of delivery is crucial for your order, please consider selecting an expedited shipping service. This ensures that your package arrives within your desired timeframe.
• Tracking Information: Always check your email for tracking updates. This will help you stay informed about your package's status and expected delivery date.

For any additional questions or concerns regarding shipping and delivery, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Feature is nothing short of exceptional.

Thank you for choosing Feature for your shopping needs. We look forward to serving you with professionalism and respect.

Understanding Our Shipping Options and Promotions

At Feature, we are committed to providing our customers with a seamless shopping experience, and part of that commitment includes offering various shipping options to cater to your needs. Whether you're a casual shopper or someone who needs their items in a hurry, understanding our shipping policies can help you make the best decision for your purchase.

Free Shipping Promotions

We are pleased to offer free shipping promotions at various times throughout the year. These promotions are our way of saying thank you for choosing us and to make your shopping experience even more enjoyable. However, please be aware that some online offers may not include free shipping. Always check the specific terms and conditions of each promotion to ensure you understand what is included.

Important Considerations

• Cost-Effective Service: Free shipping typically utilizes the most economical shipping option available.
• Longer Delivery Time: While shipping is free, delivery may take longer compared to expedited services.
• Upgrading: If receiving your order quickly is a priority, we recommend selecting a faster shipping method at checkout.

Choosing the Right Shipping Option

• Delivery Speed: Expedited shipping options are available at checkout. These services come at an additional cost but ensure your items arrive faster.
• Cost: Free shipping is a great way to save, but weigh this against your need for faster delivery.
• Promotion Details: Always read the fine print of any promotion to understand what is included and any exclusions.

How to Upgrade Your Shipping

Upgrading your shipping is simple. During the checkout process, you will have the option to select from various shipping methods. Each option will display the estimated delivery time and cost, allowing you to make an informed decision.

Conclusion

At Feature, we strive to provide flexible shipping solutions to meet your needs. Whether you choose free shipping or opt for an expedited service, rest assured that we are dedicated to delivering your products safely and efficiently. For any further questions or assistance, please visit our store or contact our customer service team.

Thank you for choosing Feature, where professionalism and respect are at the core of everything we do.

Understanding Shipping Costs and Options

When shopping online, understanding the nuances of shipping costs and options can significantly enhance your purchasing experience. Our goal is to provide you with a seamless and transparent process, ensuring that you receive your items in a manner that best suits your needs.

How Shipping Costs Are Determined

• Destination: The location to which your order is being shipped plays a crucial role in determining the cost. Domestic shipping may differ significantly from international shipping due to varying tariffs, taxes, and logistical considerations.
• Delivery Speed: We offer multiple delivery options to cater to your urgency. Whether you need your items expedited or prefer a more economical option, the choice you make will affect the overall shipping cost.
• Size and Weight: The dimensions and weight of your package are critical factors in calculating shipping fees. Larger and heavier items typically incur higher shipping costs due to the additional resources required for handling and transportation.

Custom Calculated Shipping at Checkout

• Real-Time Calculation: As you proceed to checkout, our system evaluates your order's destination, chosen delivery speed, and the package's size and weight. This real-time calculation ensures transparency and accuracy.
• Multiple Options: You will be presented with a range of delivery options, each with its corresponding cost, allowing you to select the one that best fits your schedule and budget.
• Clear Breakdown: The checkout page provides a detailed breakdown of the shipping costs, so you know exactly what you are paying for.

Conclusion

Understanding how shipping costs are calculated and the options available to you can greatly enhance your shopping experience. By providing a transparent and flexible shipping process, we aim to meet your needs with professionalism and respect. For any further inquiries or assistance, feel free to reach out to our customer service team via our store.

Shipping and Order Processing FAQ

At Feature, we are committed to providing our customers with a seamless shopping experience. A critical part of this experience is our shipping and order processing system. Below, you'll find detailed information about our processes, potential delays, and how you can get assistance if needed.

Order Processing and Shipping Timeline

We strive to ship all orders within 48 hours of placement. However, the allocation and order processing functions occur swiftly, often within hours of receiving your order. Once your order enters the allocation and processing stage, it cannot be canceled.

Potential Causes for Shipping Delays

• Incorrect or Incomplete Addresses: Ensure your address is correct and complete, including apartment or suite numbers, to avoid delays.
• Inventory Allocation: Orders may be fulfilled from multiple locations, which can extend processing time.
• Order Modifications: Changes to addresses or products after the order is placed can result in delays.
• Fraud Prevention Measures: We use a third-party application to verify orders. Variations such as differing billing and shipping addresses, different delivery names, or requests for expedited shipping on high-value orders may require additional verification time.
• High-Volume Periods: Holidays and sales events often lead to an influx of orders, which can extend shipping times.

What to Do If Your Order is Delayed

If your order is over 72 hours old and you have not received any updates, we encourage you to reach out for assistance. Please click here to open a support ticket, and our team will be happy to help you.

Commitment to Professionalism and Respect

At Feature, we prioritize professionalism and respect in all interactions. Our customer service team is dedicated to addressing your concerns promptly and courteously, ensuring a positive experience with our brand.

Thank you for choosing Feature for your shopping needs. We appreciate your understanding and patience as we work to deliver your order as swiftly as possible.

Payment Options at Feature

At Feature, we are committed to providing a seamless and convenient shopping experience for all our customers. We understand the importance of offering diverse payment options to accommodate your preferences and ensure a smooth checkout process. Below, you will find a comprehensive list of the payment methods we accept, along with some helpful tips for using them.

Accepted Payment Methods

• Visa
• Mastercard
• American Express
• PayPal - Offers a secure and flexible payment method. You can use PayPal without an account by checking out as a guest.
• Discover
• Apple Pay
• Alipay: A popular choice for our international customers.
• Google Pay
• Shop Pay
• Klarna: Allows you to buy now and pay later, offering flexibility in your purchases.
• Afterpay: Another buy now, pay later option, giving you the freedom to split payments.

Tips for a Smooth Checkout

• Guest Checkout with PayPal: If you prefer not to create a PayPal account, you can still enjoy the benefits of this secure payment method by checking out as a guest. Simply select PayPal at checkout, and you will be given the option to proceed without logging in.
• Secure Transactions: Rest assured that all transactions made on our platform are secure and encrypted, ensuring your personal and financial information is protected.
• International Payments: For our international customers, options like Alipay and PayPal provide a convenient way to complete your purchase without any hassle.

Contact Us

If you have any questions or need assistance with your payment, please do not hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience with us is nothing short of exceptional.

For more information, visit our online store.

Thank you for choosing Feature.

Understanding Pre-Authorized Charges and How to Address Them

In today's fast-paced digital world, online shopping has become a convenient way to purchase goods and services. However, with the ease of online transactions, customers occasionally encounter issues such as unexpected charges on their credit card or bank account. Understanding these charges and knowing how to address them can alleviate concerns and ensure a smooth shopping experience.

What is a Pre-Authorized Charge?

A pre-authorized charge, often referred to as a pending charge, is a temporary hold placed on your account by a merchant. This hold is a common practice used to verify the availability of funds and to confirm the validity of your payment method before processing an order. It's important to note that this is not an actual charge, but rather a placeholder that ensures the transaction can be completed successfully.

Why Do Pre-Authorized Charges Occur?

• Verification of Funds: To ensure that you have sufficient funds to cover the purchase.
• Order Confirmation: To confirm the legitimacy of the payment method used.
• Fraud Prevention: To protect both the customer and the merchant from fraudulent transactions.

What Happens if Your Order is Not Processed or Canceled?

If your order is not processed or is canceled, the pre-authorized charge should automatically fall off your account. This typically occurs within two business days, although the exact timing may vary depending on your banking institution.

Steps to Take if the Charge Remains

1. Wait for Two Business Days: Give your bank or credit card provider time to remove the pending charge automatically.
2. Contact Your Bank: If the charge remains after two business days, reach out to your bank or credit card provider for further assistance.
3. Reach Out for Support: If you need additional help, please contact us directly for support. You can submit a request for assistance HERE.

Conclusion

Pre-authorized charges are a standard part of the online shopping process, designed to ensure secure and successful transactions. While they may occasionally cause confusion, understanding their purpose and knowing how to address them can help you navigate your online shopping experience with confidence. Remember, our team is always here to assist you with any concerns you may have.

Understanding Pre-Authorized Charges and How to Address Them

In today's fast-paced digital world, online shopping has become a convenient way to purchase goods and services. However, with the ease of online transactions, customers occasionally encounter issues such as unexpected charges on their credit card or bank account. Understanding these charges and knowing how to address them can alleviate concerns and ensure a smooth shopping experience.

What is a Pre-Authorized Charge?

A pre-authorized charge, often referred to as a pending charge, is a temporary hold placed on your account by a merchant. This hold is a common practice used to verify the availability of funds and to confirm the validity of your payment method before processing an order. It's important to note that this is not an actual charge, but rather a placeholder that ensures the transaction can be completed successfully.

Why Do Pre-Authorized Charges Occur?

• Verification of Funds: To ensure that you have sufficient funds to cover the purchase.
• Order Confirmation: To confirm the legitimacy of the payment method used.
• Fraud Prevention: To protect both the customer and the merchant from fraudulent transactions.

What Happens if Your Order is Not Processed or Canceled?

If your order is not processed or is canceled, the pre-authorized charge should automatically fall off your account. This typically occurs within two business days, although the exact timing may vary depending on your banking institution.

Steps to Take if the Charge Remains

1. Wait for Two Business Days: Give your bank or credit card provider time to remove the pending charge automatically.
2. Contact Your Bank: If the charge remains after two business days, reach out to your bank or credit card provider for further assistance.
3. Reach Out for Support: If you need additional help, please contact us directly for support. You can submit a request for assistance HERE.

Conclusion

Pre-authorized charges are a standard part of the online shopping process, designed to ensure secure and successful transactions. While they may occasionally cause confusion, understanding their purpose and knowing how to address them can help you navigate your online shopping experience with confidence. Remember, our team is always here to assist you with any concerns you may have.

Understanding Sales Tax for Your Purchases

In the ever-evolving landscape of e-commerce, understanding sales tax implications is crucial for both consumers and businesses. A significant development in this area occurred on June 21, 2018, when the United States Supreme Court delivered a landmark ruling in the case of South Dakota v. Wayfair Inc., et al. This decision has profound implications for online shopping and sales tax collection across the United States.

What the Ruling Means

The Supreme Court's decision allows states to mandate that out-of-state sellers collect and remit sales tax on sales to consumers within their state. This means that whether a business has a physical presence in a state or not, it may still be required to collect sales tax on transactions made with residents of that state.

Implications for Consumers

As a consumer, this ruling affects how sales tax is applied to your online purchases. Regardless of where the seller is located, if you reside in a state that has opted to enforce this sales tax collection, you will likely see sales tax applied to your purchases. This includes all types of orders, such as special releases and draws, ensuring a consistent approach to tax collection.

State-Specific Decisions

It's important to note that the decision to enforce sales tax collection from out-of-state sellers is made at the state level. Each state has the autonomy to decide whether or not to implement this requirement. Consequently, the application of sales tax can vary depending on the state in which you reside.

Staying Informed

As a consumer, staying informed about your state's sales tax requirements can help you better understand your purchase costs. We encourage you to check your state's specific regulations or consult with a tax professional if you have any questions about how these changes might affect you.

For more information on our policies and to explore our latest offerings, visit our online store.

By understanding these changes and how they impact your shopping experience, you can make informed decisions and enjoy a seamless online shopping journey.

Feature Return Policy Guide

Welcome to the comprehensive guide on our return policy at Feature. We strive to ensure that your shopping experience is seamless and satisfactory. In the event that you need to return a product, this guide will provide you with all the necessary information to navigate our return process efficiently.

Initiating a Return

To begin the return process, please visit our Feature Return Center. This portal is designed to facilitate a smooth return experience. Please note that the Return Center is exclusively for processing returns and cannot be used to cancel an order.

Eligibility for Returns

• Time Frame: Returns are accepted for items within 14 days from the date of delivery. During the holiday season, Christmas return windows are extended.
• Final Sale Items: All sale/clearance items and limited release products are considered final sale and are not eligible for return. Any order made with a special sale promo code is also not eligible for return. Additional non-returnable items will be noted on their respective product pages.
• Condition Requirements: Ensure that all tags are attached, packaging is intact, and the product is unused and unworn. Products that do not meet these conditions will not be accepted.

Important Return Instructions

• Packaging: Do not tape the shipping label directly onto any shoe box. This renders the product unsellable, and such packages will be refused and returned to the sender.
• Return Shipping: Once your return is initiated, a shipping label will be generated. The return shipping fee, which varies based on size, weight, and location, will be deducted from your store credit.

Store Credit

Upon processing your return, you will receive an online store credit equivalent to the amount of the returned item(s), minus the return shipping fee. This store credit does not expire, allowing you the flexibility to shop at your convenience. Please note that we do not offer cash refunds.

Order Cancellations and Restocking

Orders made using "bot" services or back links may be canceled at our discretion. Such cancellations are subject to a $5 restocking fee, along with any applicable credit card processing fees.

Exchanges

We empower our customers by allowing them to facilitate their own exchanges. Instead of traditional exchanges, we issue store credit upon receipt of your return. You can then use this credit to purchase the desired item or size.

For any further assistance or inquiries regarding our return policy, please feel free to contact our customer service team. We are committed to providing you with a professional and respectful shopping experience. Thank you for choosing Feature.

Return Shipping Costs

Currently, Feature does not cover the cost of return shipping. This means that if you decide to return a product, the shipping fees associated with sending the item back to us will be your responsibility.

Understanding Refunds and Store Credits

At Feature, we prioritize professionalism and respect in all our customer interactions. We understand that returns are an integral part of the shopping experience, and we strive to make this process as seamless as possible for our valued customers. Below, we provide detailed information on how our refund and store credit system works.

How Our Refund Process Works

When you return an item to us, the process is straightforward. Once we have processed your return, you will receive an online store credit. This credit will be equivalent to the value of the item(s) you returned, minus the return shipping fee. Please note that the shipping fees are variable and depend on factors such as the size, weight, and location of the return.

Important Points to Remember:

• Store Credit Only: Currently, we do not offer cash or money-back refunds. All refunds are issued as store credits, which can be used for future purchases on our online store.
• Return Shipping Fees: The return shipping fee will be deducted from your refund amount. These fees vary, so please ensure you are aware of the potential costs when initiating a return.

What to Do If You Haven't Received Your Credit

If your return shows as delivered but you have not yet received your store credit, there might be a delay or an issue that needs addressing. In such cases, we encourage you to take the following step:

• Open a Support Ticket: If you are experiencing delays or issues with your refund, please open a support ticket. This will allow our customer service team to investigate the matter promptly and ensure that your store credit is processed as soon as possible.

How to Use Your Store Credit

Once your store credit is issued, it can be used for any future purchases on our online store. Simply apply the credit at checkout to enjoy a seamless shopping experience.

We appreciate your understanding and cooperation in adhering to our refund policy. Our team is always here to assist you with any questions or concerns you may have regarding returns and store credits. For further assistance, please do not hesitate to contact us through our support channels.

Thank you for choosing Feature for your shopping needs. We are committed to providing you with exceptional service and a satisfying shopping experience.

Ensuring Authenticity with Feature: A Commitment to Quality and Trust

At Feature, we pride ourselves on offering only the highest quality products, ensuring that each item is 100% authentic. Our commitment to authenticity is unwavering, and it is a cornerstone of the trust we build with our customers. Here’s how we maintain this standard and what it means for you as a valued customer.

Direct Partnerships with Brands

Feature collaborates directly with a wide range of renowned brands, ensuring that every product we sell comes straight from the source. This direct partnership guarantees that each item is genuine and meets the high standards set by the brands themselves. Our relationships with these brands are built on mutual respect and a shared commitment to quality, allowing us to bring you the latest and most sought-after products.

Verification and Transparency

We understand that authenticity is crucial to our customers, and we are dedicated to maintaining transparency in our operations. You can verify our status as an authorized stockist by reaching out to any of our brand partners. They can confirm that Feature is a trusted retailer, committed to providing only authentic products.

Customer Support and Assurance

Your peace of mind is important to us. If you have any concerns or questions about the authenticity of a product, our customer support team is always ready to assist you. We encourage you to contact us with any inquiries, and we will be more than happy to provide the information and assurance you need.

Shop with Confidence

When you shop with Feature, you can do so with confidence, knowing that each product is genuine and sourced directly from the brands you love. Our dedication to professionalism and respect in all our dealings ensures that your shopping experience is seamless and trustworthy.

For more information about our products and to explore our collection, visit our online store. Experience the assurance of authenticity and the excellence of service that sets Feature apart.

Restocking at Feature

At Feature, we understand the excitement and anticipation that comes with acquiring the latest and most sought-after products. Whether you're a sneaker enthusiast or a fashion-forward individual, staying ahead of the trends is crucial. Our commitment to providing you with the best selection of products is unwavering, and this includes our approach to restocking.

Core Product Restocking

We strive to ensure that our core products are readily available for our customers. These are the staple items from the brands we carry that have proven to be consistently popular. Our team makes every effort to restock these items regularly. If you notice that a core product is out of stock, rest assured that we are actively working to replenish it as soon as possible.

Limited Release and Seasonal Products

Limited release and seasonal products present a unique challenge. These items are often produced in smaller quantities and are in high demand, making them more difficult to restock. However, we understand their importance to our customers and are committed to trying our best to make them available again. If a limited release or seasonal product sells well and there is an opportunity to restock it, we will certainly make every effort to do so.

Staying Informed

To stay updated on restocks, we recommend:

• Regularly checking our website for availability updates
• Subscribing to our newsletter to receive notifications directly in your inbox
• Following us on social media for real-time restock announcements

Conclusion

At Feature, our goal is to provide a seamless shopping experience by ensuring that you have access to the products you love. While some items may be harder to restock than others, our dedication to meeting your needs remains steadfast. We appreciate your understanding and patience as we work to bring you the best selection possible.

For any inquiries or further assistance, please do not hesitate to reach out to our customer service team. Visit our online store to explore our current offerings and discover what's trending today.

Price Adjustments and Sales

At Feature, we strive to offer our customers the best products at competitive prices. We understand that shopping experiences can sometimes lead to questions, especially when it comes to pricing adjustments. Below, we address one of the most common inquiries regarding price changes after purchase.

Can I Get a Refund if an Item I Purchased is Now on Sale?

We understand the frustration that can arise when an item you recently purchased goes on sale. However, due to the dynamic nature of our pricing strategy, we are unable to offer refunds for the difference in price.

Why Do Prices Change?

• Trends: Fashion and product trends can significantly impact pricing. As trends evolve, we adjust our prices to reflect the current market demand.
• Inventory Levels: The availability of our products can also affect pricing. Less stock may lead to price adjustments to manage supply effectively.

Our Commitment to You

• Quality Products: We carefully select our inventory to ensure you receive top-quality items.
• Competitive Pricing: Our pricing strategy aims to remain competitive within the market, providing value for your purchases.
• Exceptional Customer Service: Our team is always here to assist you with any questions or concerns you may have.

Stay Informed

• Sign Up for Our Newsletter: Stay updated with the latest trends, new arrivals, and exclusive offers.
• Follow Us on Social Media: Engage with us on our platforms for real-time updates and promotions.

We appreciate your understanding and thank you for choosing to shop with us. Your satisfaction is our priority, and we are here to ensure you have a positive experience with every purchase.

For any further questions or assistance, please do not hesitate to reach out to our customer service team.