Last updated January 15, 2021
PRICES & PAYMENT
We accept the following forms of payment:
- American Express
- Apple Pay
All prices are listed in (USD) U.S. dollars. We reserve the right to modify prices at any given time and without prior notice. Sales tax will be charged on all in-store and online purchases in the State of Nevada.
For your protection, all payments are processed using SSL Encryption Technology. SSL utilizes a private key to encrypt your personal and credit card information while it is transferred over the internet.
SHIPPING & HANDLING
COVID-19 Update: Our team is taking all necessary precautions to keep our employees and customers safe during this time. Our utmost priority is the health and safety of our employees, customers and community. Due to the extra measures our team is taking, this may cause a 2-3 day delay in order processing. However unlikely, as most orders are processed within 24-hours, don’t be alarmed if there is a delay. At this time there are no cancellations allowed.
Customers will be emailed tracking information as soon as their order has been shipped. Shipping times may vary based on location and/or service, and are estimated during the checkout process. We do not guarantee these shipping times as a third party handles delivery.
Domestic Ground Shipping: 5-7 Business Days
Domestic Two Day Shipping: 2 Business Days
Domestic Next Day Shipping: 1 Business Day
International Economy Shipping: 7-10 Days
International Standard Shipping: 2-6 Days
International Expedited Shipping: 1-4 Days
International Buyers: Taxes and duty fees will be calculated based on the shipping address you provided at checkout. To ensure the correct amount is being generated, please provide your location to review the additional cost. Our shipping is based on the Delivery Duty Paid process, therefore all relevant taxes and duties will be automatically included in the final sales price.
Overnight/Next Day Shipping Requests: Please note that orders requesting Overnight or Next Day services must be placed by 2:30 p.m. PST in order to be picked, packed and shipped for a 3:30 p.m. PST pick-up. Any orders placed after this time will be shipped the following day. Overnight/Next Day orders placed on Friday will deliver Monday UNLESS Saturday delivery is specifically purchased. There are not any Sunday deliveries available at this time, please take this into account when you are placing your order on a Saturday.
Packages sent back to Feature as “Return to Sender” can be reshipped at the buyer’s expense unless the error is ours or the carriers. In these cases, we will reship the package at our expense.
Due to certain online selling restrictions, some items are listed as available via email order only. You can place an order by sending an email to firstname.lastname@example.org. Please include the style, size, and description in your request. We will send an invoice directly to the email provided for the item(s). Tracking will be emailed within 48 hours of order placement.
RETURNS & EXCHANGES
We’re sorry that your item did not work out. Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.
All questions regarding an item's return qualification can be found on the homepage of the link above.
**On the “Returns Page” please enter the same email you used for your order. You will be emailed the return instructions. Returns will only be accepted for items within 14 days from delivery of the product. ALL SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return. Any other products that are not eligible for return will note such on the product page. Please note that all tags must be attached; the packaging must be intact, and the product must be unused/unworn. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CANNOT be used for in-store purchases or phone orders.
International Buyers: If an international return is required then shipping and return fees must be covered by the customer. Utilizing your local postal service or courier will provide more information on cost and delivery times.
USE OF BOTS
Please note that orders made with “bot” type services and back links will be cancelled at our discretion and are also subject to a $5 restocking fee and any credit card processing fees. No exceptions will be made.
RAFFLES & DRAWINGS
RAFFLE/DRAWING ENTRIES CANNOT BE CANCELLED, orders will automatically be processed if won, and all sales are final. By entering a raffle or drawing you will receive future periodic emails about FEATURE products and releases. You can opt out of the email program at any time.
BLACK FRIDAY SALE
All sales are final. Some exclusions apply. Discount cannot be applied to previous purchases.
A WORD ABOUT DELAYS
We work towards shipping out orders within a 48-hour time frame, however, the allocation and processing phase happen within hours. Once an order is within the allocation and processing stage, orders cannot be canceled. If you’re experiencing a delay, these may be some issues that could push back your order:
- Bad address, invalid address, or missing apartment/suite number
- Allocating inventory from different locations
- Any edits to addresses or products on an order
- Fraud clearing services may delay the process to clear higher risk orders
- Our 3rd party application clears our orders and any variances including (but not limited to) different billing/shipping addresses, different delivery names, or unique scenarios such as overnight shipping for an expensive order can potentially cause a slight delay as the algorithm works towards approving or declining orders. Any delays due to these scenarios are beyond our control.
If your order is over 72 hours old and you have not received any updates please click HERE to open a ticket with our customer service team.