Terms & Conditions

 

PRICES & PAYMENT:

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Discover
  • Apple Pay

All prices are listed in (USD) U.S. dollars. We reserve the right to modify prices at any given time and without prior notice. Sales tax will be charged on all in-store and online purchases in the State of Nevada.

SECURITY:

For your protection, all payments are processed using SSL Encryption Technology. SSL utilizes a private key to encrypt your personal and credit card information while it is transferred over the internet.

SHIPPING & HANDLING

COVID-19 Update: Our team is taking all necessary precautions to keep our employees and customers safe during this time. Our utmost priority is the health and safety of our employees, customers and community. Due to the extra measures our team is taking, this may cause a 2-3 day delay in order processing. However unlikely, as most orders are processed within 24-hours, don’t be alarmed if there is a delay. At this time there are no cancellations allowed.

Customers will be emailed tracking information as soon as their order has been shipped. Shipping times may vary based on location and/or service, and are estimated during the checkout process. We do not guarantee these shipping times as a third party handles delivery.

Domestic Standard Shipping: 5-7 Business Days
Domestic Expedited Shipping: 2-5 Business Days
Domestic Overnight Shipping: 1 Business Day

International Economy Shipping: 7-10 Days 
International Standard Shipping: 2-6 Days 
International Expedited Shipping: 1-4 Days

International Buyers: Depending on your location, you may be held responsible for any applicable customs and/or duties on your order. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Feature will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.

Overnight/Next Day Shipping Requests: Please note that orders requesting Overnight or Next Day services must be placed by 2:30 p.m. PST in order to be picked, packed and shipped for a 3:30 p.m. PST pick-up. Any orders placed after this time will be shipped the following day. Overnight/Next Day orders placed on Friday will deliver Monday UNLESS Saturday delivery is specifically purchased. There are not any Sunday deliveries available at this time, please take this into account when you are placing your order on a Saturday.

Packages sent back to Feature as “Return to Sender” can be reshipped at the buyer’s expense unless the error is ours or the carriers. In these cases, we will reship the package at our expense.

EMAIL ORDERS

Due to certain online selling restrictions, some items are listed as available via email order only. You can place an order by sending an email to info@feature.com. Please include the style, size, and description in your request. We will send an invoice directly to the email provided for the item(s). Tracking will be emailed within 48 hours of order placement.

RETURNS & EXCHANGES:

We’re sorry that your item did not work out. Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.

All questions regarding an item's return qualification can be found on the homepage of the link above.

**On the “Returns Page” please enter the same email you used for your order. You will be emailed the return instructions. Returns will only be accepted for items within 14 days from delivery of the product. ALL SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return. Any other products that are not eligible for return will note such on the product page. Please note that all tags must be attached; the packaging must be intact, and the product must be unused/unworn. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CANNOT be used for in-store purchases or phone orders.

USE OF BOTS:

Please note that orders made with “bot” type services and back links will be cancelled at our discretion and are also subject to a $5 restocking fee and any credit card processing fees. No exceptions will be made.

RAFFLES & DRAWINGS

RAFFLE/DRAWING ENTRIES CANNOT BE CANCELLED, orders will automatically be processed if won, and all sales are final. By entering a raffle or drawing you will receive future periodic emails about FEATURE products and releases. You can opt out of the email program at any time.